Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?

The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!

Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!

Responsibilities:
• Answer incoming calls promptly and courteously, maintaining a professional demeanor throughout.
• Accurately gather and input demographic information into electronic medical records.
• Respond to inquiries and provide requested information, delivering patient-centric service and upholding a positive organizational image.
• Advocate for and adapt to improvements in call flow processes and communication protocols.
• Propose enhancements and actively engage in initiatives to elevate service standards.
• Achieve and surpass set call volume targets.
• Strictly adhere to HIPAA (Health Insurance Portability and Accountability Act) policies and Sequence Health regulations.
• Route calls to relevant departments as necessary.
• Exercise sound judgment in handling calls, particularly in situations involving upset patients.
• Recognize appropriate instances for escalating calls to physicians, practice managers, or triage nurses.
• Assist with reminder and rescheduling calls as required.
• Support callbacks and additional projects as call volumes allow.
• Perform any other duties assigned by supervisors or managers.

Qualifications:
• Minimum of 2 years of experience in a medical or healthcare setting (preferred).
• Exceptional communication skills, both verbal and written, with a proactive and positive approach to collaboration, particularly in identifying opportunities for improvement.
• Proficiency in Microsoft Office Suite (Excel, Word, and Outlook) and internet usage.
• Demonstrated ability to efficiently multitask under time constraints.
• Ability to handle sensitive and confidential information with discretion.
• Prior experience managing customer-focused accounts.
• Proven track record in fostering a service-oriented team culture.
• At least 2 years of experience in appointment setting, customer service, or a related field.
• Willing to work on a night shift schedule (11:00 PM – 7:30 AM Manila Time).
• Willing to work onsite (Clark Global City).

Core Perks and Benefits:

• HMO on your first day + Free coverage for 2 dependents after 2 years

• Government-mandated benefits

• Life Insurance

• 20 Annual Leave Credits

• 13th-month pay

• Birthday Leave

• Bereavement Leave

Work Setup:

• Onsite

This position is exclusively open to Philippine citizens currently living in the Philippines. While remote work offers flexibility, please note that this role requires adherence to local regulations, making it suitable only for those based in the Philippines. We appreciate your understanding and look forward to receiving applications from qualified candidates who meet these criteria.

Onsite/Hybrid employee additional benefits:

• Travel Subsidy Allowance

• Free staff house accommodation (for those within a certain distance)

• Free Shuttle service

• Free Lunch

• Free Uniform

• Perfect attendance bonus

Additional benefits/perks to all employees:

• Onboarding training

• Monthly employee engagement

• Birthday Gift

• Weekly treats

• Christmas Hamper

• Anniversary Gift

• Opportunity to travel

Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire: The Back Room Referral Form

• Grad trainees, junior, entry-level, and admin positions: PHP 3,000

• Intermediate positions: PHP 5,000

• Senior and hard-to-fill positions: PHP 8,000

Send them our way, and let's win together!

Check our website to see more: The Back Room Official Website

And our Facebook page if you want more: TBR's Official Facebook Page

And here's the link to our Glassdoor page, where you can see what our team members have to say about us: TBR's Glassdoor Page

Get the word out!